Truck Centers, Inc. Elite Support
Our full-service dealerships at Troy, Springfield, Mt. Vernon, Morton, Evansville, Effingham, Foristell, St. Louis Elkhart, and South Bend are Elite Support certified service centers and are part of a premier network of dealers across the U.S. and Canada that have exceeded standards set by Daimler Trucks of North America to provide superior customer experiences.
Elite Support is a comprehensive support network of dealers that are trained and certified to provide the highest level of knowledge, professionalism and service in the trucking industry. It is built on the cornerstone that professional drivers work hard and their service network should do the same. You can expect the following standards at every Elite Support certified location:
Rapid Diagnosis
All Elite Support dealers feature Express Assessment, a diagnostic process that ensures you get an estimate of severity, downtime, part needs and costs within two hours of initial service write-up during first shift operation.
Exceptional Turnaround and Quality
Best practices ensure you have the fastest possible turnaround time, including an upfront parts availability check, scheduling the most qualified technician for the job and a rigorous quality check before your truck leaves the facility.
Consistent Communication
Before any work is done, you'll be contacted with time and cost estimates. After the repair begins, status updates will be communicated as they occur. Once the repair is complete, you will be notified immediately so you can get back on the road.
Superb Customer Service
Elite Support certified dealers are always working to improve with annual recertification. Additionally, after your service visit, you'll receive a follow-up survey for a chance to provide feedback and suggestions on how we can better serve you.
Continuous Improvement
Elite Support dealers provide an unmatched level of service. All locations have clear directional signage both inside and outside of the facility. The staff will always been friendly and professional. And the drivers' lounge will feature amenities like:
- Relaxed seating
- Free coffee and Wi-Fi access
- Vending machines
- Television
- Business work area
- Location information
- Free transportation to local restaurants & hotels
Truck Centers, Inc. proudly offers our customers Express Assessment service at our Elite Support certified dealerships. Express Assessment means that all vehicles will be promptly assessed for primary failure diagnostics, parts needs determined and availability checked, an estimate prepared for labor and part expenses, and customers notified of this information and projected repair time within two hours of arrival. We are continually working to minimize your downtime and get you back on the road.